FAQ

Get in contact with FH Furniture

Contact & Customer Support

If you have any questions about products, orders, or services, you can contact our customer support team via email or phone. Our support team is available during business hours to assist you with any queries.

If you purchased a product through one of our retail partners or dealers, please contact the store where you purchased the product for warranty claims, damaged items, or transport damage within the warranty period.

For trade, bulk orders, or business-related enquiries, please contact our sales team via email. Our team will assist you with quotations, product details, and delivery timelines.

Products & Technical Information

You can find product specifications including dimensions, materials, weight, colours, and packaging information on the product page of each item on our website.

Yes, we offer selected spare parts and replacement components. Please contact our support team with the product name and part required, and we will provide availability and pricing.

Assembly instructions and product care guides are available on the product page under the technical documentation or downloads section.

We ensure all our products meet UK and EU furniture safety and quality standards. Our products are tested for durability, materials, and safety compliance.

Delivery, Shipping & Tracking

Delivery charges depend on your location and order size. Shipping costs will be calculated at checkout before payment. Some orders may qualify for free delivery depending on order value.

Yes. Once your order has been shipped, you will receive an email with tracking details and courier information so you can track your delivery.

After dispatch, you will receive a shipping confirmation email with tracking details. If you cannot find your tracking email, please contact our support team with your order number.

If your order is delayed, we will inform you via email with an updated delivery estimate. If you have not received your order within the expected delivery timeframe, please contact our support team.

If you have not received your order within 10 working days after the estimated delivery date, please contact us with your order number and details of the missing items.

Express delivery may be available for selected products. Please contact our support team before placing your order to check availability and charges.

Orders & Returns

Orders can only be changed or cancelled before dispatch. Please contact us as soon as possible if you need to make any changes.

You can return unused items in original packaging within 14 days of delivery. Please contact our support team to arrange a return.

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and your order number.