Privacy Policy

Last updated: March 2026

We are committed to protecting your privacy. This Policy explains how FH Furniture (“we”, “us”, “our”) collects and uses your personal information when you use our website or buy from us.

What We Collect

We may collect:

  • Your name, billing and delivery address, email and phone number
  • Order and payment details (payments are processed securely by our providers)
  • Account details and order history
  • Technical data like IP address, device and pages visited
  • Your marketing preferences

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your account and provide customer service
  • Improve our website and services
  • Send marketing (only if you’ve agreed, and you can opt out any time)
  • Meet legal, regulatory and security obligations in the UK

Sharing Your Data

We only share your data with trusted third parties who help us run our business, such as payment processors, delivery companies, IT and email providers, and professional advisers. They must protect your data and use it only for the agreed purpose. We do not sell your personal data.

Cookies

We use cookies to make our website work, remember your preferences and help us understand how the site is used. You can control cookies in your browser, but some features may not work properly if you disable them.

How Long Do We Keep Your Data

We keep your data only for as long as needed to provide our services, fulfil legal and tax requirements in the UK and handle any disputes. When it is no longer needed, we delete or anonymise it.

Your Rights

Under UK data protection law, you may have the right to:

  • Access the data we hold about you
  • Ask us to correct or delete it
  • Object to or limit how we use it
  • Withdraw consent for marketing

To exercise your rights, please contact us using the details on our Contact page. We may need to verify your identity before acting on your request.

Questions Or Complaints

If you have questions or concerns about how we use your data, please contact us first at faith.fhfurniture@gmail.com. We will investigate and aim to respond within a reasonable time.

If you are not satisfied with our response, you may raise your complaint with the UK data protection regulator, the Information Commissioner’s Office (ICO).