Delivery & Return

Delivery

At FH Furniture, we pride ourselves on how our goods are both made and delivered. We aim to deliver your goods as quickly and safely as reasonably possible. We use professional third-party couriers for all our deliveries. Our goods are fully packaged for secure transportation.

We work with several delivery partners, so your order may arrive in more than one shipment. Delivery costs are calculated per shipment, not per overall order. The costs depend upon the warehouse that the goods are shipped from and your postcode. Delivery times depend on the following:

  • Product type
  • Stock availability
  • Your location within the UK

The estimated lead times are also shown on each product page. You can also enter your postcode on the product page to see if we deliver to your area. If we have not yet covered your postcode, you can sign up to our newsletter or follow us on social media to hear about our future updates.

Deliveries are made Monday to Friday between 9:00 am and 7:00 pm. We also offer Saturday delivery to some areas. If you would like to request a Saturday delivery, please contact us before we process your order. Unfortunately, we cannot always fulfil requests for Saturday delivery.

Please ensure that the items you select will pass through the doors, corridors, staircases, and lifts in their packaging before you make your order. The measurements of the items can be found on our website. If our team cannot deliver your item to your property because it does not fit, you will be responsible for any redelivery charges and, if you cancel, any return and restocking fees.

We can arrange for your items to be sent to a freight forwarder you nominate. Once the goods have been handed over to your freight forwarder, FH Furniture is not responsible for any loss, damage or delays that may occur.

Shipping Fee & Locations

Shipping fees:

  • are charged per shipment, not per order
  • are calculated at checkout based on your delivery address and order subtotal

If your order consists of a number of items with varying lead times, the order may be split into a number of deliveries. The cost of all deliveries necessary for the order will be displayed before you proceed with the payment.

On any product page, you can use the postcode checker to check whether we deliver to your area. For some areas in the UK mainland, we may offer free shipping for eligible orders over a certain amount, excluding any paid add-on services. Any such offers will be clearly shown at checkout or in our current promotions.

Types of Delivery

We offer three delivery options: Standard, Room of Choice, and White Glove.

Standard service is applied by default. You can upgrade selected shipments to Room of Choice or White Glove at checkout for an additional fee. Service fees apply per shipment.

Standard Service

  • Delivery to the ground floor, lobby area, or first dry area of your home (e.g., garage, front porch, or main entrance).
  • For apartment-style homes, we will deliver to the building entrance or the bottom of the stairs.
  • No unpacking, assembly work or removal of packaging is included.

Once your order is ready for shipping, we will email you. This will either confirm your delivery date and time window, or our delivery partner will contact you to arrange one.

Room of Choice

  • Delivery to your room of choice, including up to two flights of stairs.
  • A set fee is charged per delivery, depending on your postcode area (displayed during checkout in GBP).
  • More than two flights of stairs may incur an extra fee.
  • Assembly, removal of packaging, and moving of existing furniture are not included in this service.

After your order is ready, our delivery partner will contact you to arrange a convenient delivery day and time slot.

White-Glove

  • Delivered to a room of your choice. The delivery can include up to two flights of stairs.
  • Unpacking and full assembly of your furniture.
  • Removal of all packaging materials.
  • There is an additional fixed fee for delivery, which varies depending on your postcode (as shown at checkout in GBP).
  • Additional stairs beyond two flights may incur an additional charge.
  • Removal or moving of your existing furniture is not included in our delivery service.

When your goods are ready for dispatch, our delivery partner will contact you to book a delivery date and time slot.

Important

We recommend measuring carefully to ensure your furniture can pass through all access points in its packaging. Suppose we are unable to get your furniture into your home. In that case, you will be responsible for redelivery fees if you choose to have the products redelivered later or the return shipping and warehouse restocking fees if the order is cancelled. Our delivery partners will deliver your products upon arrival based on the selected service options.

We recommend covering your flooring, walls, and surroundings before the arrival of the goods, as our delivery company cannot be held liable for any damage to your flooring, walls, or existing furniture. Additionally, our delivery teams are not permitted to move or remove your existing furniture.

If you have any queries regarding the delivery options for your area, please don’t hesitate to get in touch with us, as we shall be more than happy to guide you according to the goods you wish to purchase.

How long do I have to return my item?

Eligible items can be returned within 14 days from the date of delivery or purchase. The item must be in a resellable condition and unused. In addition, it must be in its original packaging if possible.

Custom or made-to-order items, which include items where you select the finish, fabric, or any other detail that is unique to your order, cannot be returned. These orders may be cancelled within two business days from the date the order was placed. After this period, the order goes into production and cannot be refunded.

Any items that are faulty or damaged on delivery will be dealt with in line with your statutory rights under UK consumer law.

How do I return my item?

  • Smaller items: These items can normally be returned to our showroom or sent back to us via post/courier. The cost of return postage will be your responsibility, unless the item is faulty.
  • Furniture and larger items: We will need to arrange collection for these items. In addition, a collection charge may apply, and we will confirm this when you arrange collection.

If you’d like to return an item or discuss a potential return, please contact us:

Email: faith.fhfurniture@gmail.com

Phone: +44 7485 287642

Our team will guide you through each step, confirm any applicable costs, and either arrange collection or explain how to send the item back to us.